Order ETA - All about order processing and shipping time frames

<p id="isPasted" style="text-align: justify;">Every single piece of art we make is fully customized and handmade! Whether you choose a digital product, a physical canvas, or a metal card, it&apos;s still handmade! So please give us time to process your order.</p><p style="text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;"><span style="box-sizing: inherit; font-size: 18px; color: rgb(243, 121, 52);">*DOMESTIC</span></strong><strong style="box-sizing: inherit; font-weight: 600;"><span style="font-size: 18px; color: rgb(243, 121, 52);">:&#xA0;</span></strong></p><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><div style="box-sizing: inherit; text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;">Digital Art for Hand Drawn Portrait:</strong> 5-7 business days from the date of order via Email&#xA0;</div><div style="box-sizing: inherit; text-align: center;"><span style="box-sizing: inherit; font-size: 11px;">* Revisions will delay the delivery timeframe of the final image</span></div><div style="box-sizing: inherit; text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;">Canvas or Metal Card:</strong> US Orders: 5-10 business days AFTER image approval.</div></div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><br style="box-sizing: inherit;"></div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;"><span style="box-sizing: inherit; font-size: 18px; color: rgb(243, 121, 52);">*INTERNATIONAL</span></strong><span style="color: rgb(243, 121, 52);"><strong style="box-sizing: inherit; font-weight: 600;"><span style="font-size: 18px;">:&#xA0;</span></strong></span></div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;">Digital Art for Hand Drawn Portrait:</strong> 5-7 business days from the date of order via Email&#xA0;</div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: inherit; text-align: center;"><span style="box-sizing: inherit; font-size: 11px;">* Revisions will delay the delivery timeframe of the final image</span></div><div style="box-sizing: inherit; text-align: center;"><strong style="box-sizing: inherit; font-weight: 600;">Canvas or Metal Card:</strong> 10-14 &#xA0;business days after image approval</div></div><p style="text-align: center;"><br></p><main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><div style="box-sizing: inherit; text-align: left;"><strong style="box-sizing: inherit; font-weight: 600;"><em><span style="color: rgb(184, 49, 47);">*PLEASE NOTE: Shipping transit time frame can vary by carrier delays.</span></em></strong></div><div style="box-sizing: inherit; text-align: center;"><br></div><div style="box-sizing: inherit; text-align: center;">&#xA0;</div><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; text-align: left;"><strong style="box-sizing: inherit; font-weight: 600;">COMMON DELAYS:</strong></p><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.6em; margin: 0px 0px 15px; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; font-size: 14px;">During Holiday times such as Valentine&apos;s, Mother&apos;s Day, Father&apos;s Day, Black Friday, Cyber Monday, Christmas, etc there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.</span></p></main><div style="box-sizing: inherit; border-top: 1px solid rgb(221, 221, 221); padding: 25px 0px; margin-top: 40px; display: flex; flex-direction: row; -webkit-box-pack: justify; justify-content: space-between; -webkit-box-align: center; align-items: center; text-align: center;"><span style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; color: rgb(106, 106, 106);">Was this article helpful?</span><div style="box-sizing: inherit; display: flex; flex-direction: row;"><div style="box-sizing: inherit; background-color: transparent; border-radius: 4px; padding: 6px 16px; margin-left: 2px; display: flex; -webkit-box-align: center; align-items: center;"><span style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; padding-left: 8px;">Yes</span></div><div style="box-sizing: inherit; background-color: transparent; border-radius: 4px; padding: 6px 16px; margin-left: 2px; display: flex; -webkit-box-align: center; align-items: center;"><br></div></div></div>

Shipping Time Frame

<h3 id="isPasted" style="text-align: left;"><strong><span style="color: rgb(243, 121, 52);">Shipping Insurance</span></strong></h3><p>We know how precious your custom artwork is to you, and we want to make sure it arrives safely at your doorstep. That&apos;s why we offer shipping insurance as an additional option for a small cost ranging from <strong>$3.99 to $7.99</strong>. It&apos;s like having a superhero cape for your artwork, protecting it from any unexpected mishaps on its journey to you! And of course, we&apos;ll be there to save the day if your artwork arrives with any damages due to shipping handling.</p><p>So what does our shipping insurance cover? Well, it&apos;s got your back in case your package goes on a little adventure and gets lost in transit due to carrier delays.&#xA0;</p><p>We consider it lost in transit if there&apos;s no tracking update on our website for 12 business days. We&apos;ll also come to the rescue if your order shows as delivered but you didn&apos;t receive it, and it&apos;s the carrier&apos;s fault, like delivering it to the wrong address.&#xA0;</p><p>With our shipping insurance, you can have peace of mind knowing that your artwork is protected every step of the way. It&apos;s like having a bodyguard for your masterpiece, ensuring it arrives safe and sound, ready to be proudly displayed in your home!</p>

Protect Your Masterpiece on Its Journey!

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">We know how important it is for you to keep tabs on your precious order. That&apos;s why we update tracking information as soon as the label is printed, and you can easily check it through our <a href="https://animefy-me-9kk95uite2t.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">order status</a> page. Plus, for your convenience, we send a tracking confirmation email once it&apos;s updated. But hey, if you see that dreaded &quot;shipping label is created&quot; with no updates, don&apos;t panic! Just give it 7-10 business days, and we&apos;ll have that tracking info dancing with excitement.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><strong style="box-sizing: inherit; font-weight: 600;">Lost package?&#xA0;</strong></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">We&apos;ve got your back! If your product hasn&apos;t arrived within the estimated time, shoot us an email at <a href="mailto:info@animefyme.com">info@animefyme.com</a>, and we&apos;ll hop right into action to resolve the matter. And if your tracking shows &quot;delivered,&quot; but your package is nowhere to be found, don&apos;t hesitate to reach out to us immediately. We&apos;ll be your trusty sidekick in solving the mystery!</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">Oh, and our international customers, listen up! When your product arrives at your destination country, <strong style="box-sizing: inherit; font-weight: 600;">please note that customs duties/taxes/VAT are your responsibility</strong>. And while we wish we could make customs clearance a breeze, sometimes orders get held up in Customs. Unfortunately, that&apos;s out of our hands and up to each country&apos;s government to sort out.</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">One thing to keep in mind &#x2013; <strong>we don&apos;t offer refunds for products in transit</strong>, but once you receive them, or even before we ship them, we&apos;ll be more than happy to work with you. After all, your satisfaction is our top priority!</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p>

Tracking Issues? Fear Not, We Got You Covered!

All about Manufacturer defects and shipping damages

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What a Bummer! Don&apos;t worry, we&apos;ll make it right!</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Animefy Me, we take great care in ensuring that your printed product arrives in perfect condition. However, in the rare event that you receive damaged goods or encounter a manufacturing fault, we&apos;ve got your back! Just reach out to us immediately at <a href="mailto:info@pokepetshop.com" style="box-sizing: inherit; background-color: transparent; color: rgb(252, 185, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="mailto:info@animefyme.com"><span style="color: rgb(41, 105, 176);">info@animefyme.com</span></a> and we&apos;ll jump into action to personally assist you and resolve the issue as swiftly as possible.&#xA0;<br style="box-sizing: inherit;"><br style="box-sizing: inherit;"><strong style="box-sizing: inherit; font-weight: 600;">What we need from you:&#xA0;</strong></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(52, 53, 65); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">Just snap a couple of pictures of the damaged product and packaging along with the label so we can share it with our service provider.</span><span style="box-sizing: inherit; color: rgb(184, 49, 47); background-color: transparent; font-family: Inter;">&#xA0;</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We understand that accidents happen, but we&apos;re here to make sure you&apos;re completely satisfied with your purchase. Our friendly customer service team is ready to go above and beyond to make things right for you. So don&apos;t hesitate to contact us if you encounter any hiccups along the way. We&apos;re committed to ensuring your Poke-Pet experience is nothing short of amazing!</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Remember, your satisfaction is our top priority. So if you encounter any bumps in the road, just give us a holler and we&apos;ll be there to fix it with a smile.</p>

I received my product damaged or defective

<p id="isPasted"><span style="color: rgb(0, 0, 0);"><strong>Yes, we ship internationally! </strong></span></p><p>To get your order to you, we&apos;ve partnered with&#xA0;<strong><span style="color: rgb(41, 105, 176);">FEDEX INTERNATIONAL CONNECT PLUS</span></strong>. &#xA0;<br>Also, international customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country.&#xA0;<br><br>Please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country&apos;s government.&#xA0;</p>

Shipping & Delivery

Shipping Time Frame

Protect Your Masterpiece on Its Journey!

Tracking Issues? Fear Not, We Got You Covered!

I received my product damaged or defective

Do you ship internationally? If so, how will orders be shipped?